Acrobat Dc Installation Failed

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  • When you install or remove Adobe Acrobat, you receive a Windows error message stating suspended, incomplete or interrupted installation. The Acrobat installation fails, and the installer is unable to roll back the incomplete installation successfully. Possible error messages include the following: 'Error 1704.
  • Acrobat Reader DC is connected to Adobe Document Cloud, so you can work with your PDFs anywhere. You can even access and store files in Box, Dropbox, Google Drive, or Microsoft OneDrive. Convert PDFs to Word. Additional PDF services are just a click away. Inside Reader, you can subscribe to activate additional capabilities to create PDF files.

Wizard installation¶

You must use a Wizard version that is the same as the product version. Thus, DC products can only be customized with Wizard version DC. To install the Wizard:

  1. Download the installer for Windows. There is also a Mac installer.

  2. Run the installer EXE.

  3. At the Welcome screen, choose Next.

  4. Accept the license agreement, and choose Next.

  5. Verify the install location, and choose Next.

  6. Choose Install.

  7. Choose Finish.

Workspace views¶

The Wizard workspace is made up of five elements:

  • The status bar at the bottom of the workspace displays system information.

  • The top menu bar provides key menu options.

  • The left-hand navigation bar links to configuration panels you use to modify installation settings. Panels are context-sensitive and will not display unless that feature is supported by the product. If you do not see a link in the navigation bar, then the settings are is not available for the installer you’ve loaded.

  • The main work area on the right displays configurable installation settings.

  • The help panel below the main work area contains context-sensitive assistance for optimizing your use of the Customization Wizard.

To show and hide panels:

  1. Choose View.

  2. Select an element to add to or remove from the workspace.

Note

The title bar, menu bar, and main work area cannnot be hidden in the workspace.

Wizard user interface

Transform (.mst) file basics¶

When you save a project, the Wizard creates an MST file that contains most of your customizations. As shown in the examples below, you simply chain the the install with any needed updates (.msp) and the transform file (.mst). However, keep in mind the following rules:

  • Once an MST is applied during an install, another MST can’t be used later during an update (say, to change one setting).

  • The way the Windows Installer Technology works is that during an update or repair, the installer references the MST file that the installation used when it was first installed.

  • The only way to use a different MST is to uninstall the product and then reinstall with a new MST file.

  • Acrobat installers support multiple transforms. A semi colon-separated list of transforms can be applied during installation. For details, see the Microsoft documentation.

Expanding EXE packages¶

The Wizard works with MSI files. If you’ve downloaded an EXE file, expand it as described below to obtain an MSI and other needed files.

  1. Open a command prompt.

  2. Expand the MSI package using the requisite command line switches. The general form of the command to convert a compressed file to an MSI package is:

Expanding the installer

Expanding the exe and installation (single step)

Note

Do not use the current directory, and do not leave any spaces after the -sfx_o command.

7-zip switches

7-zip (10.x and later)

Description

-sfx_ne

Do not execute any file after installation (overrides the -e switch) This switch should be used if user only wants to extract the installer contents and not run the installer.

-sfx_o

Specifies the name of folder where the expanded package is placed. The folder name should be enclosed in quotation marks. It is best if you do not use an existing folder.

-sfx_nu

Silently extracts the installation files from the EXE.

Loading an installer file¶

Before customizing the installer, archive a version of the downloaded MSI or MSP file and back it up. Do not modify this file. Only modify a copy of the file.

  1. Open the Customization Wizard.

  2. Choose File > Open Package or press CTRL+O.

  3. Browse to locate the product installation directory.

  4. Select the file to modify.

  5. Choose Open.

Open a recent project¶

If you have recently opened an installer, you can access it quickly from the shortcut on the File menu.

  • Choose Start > Programs > Adobe Customization Wizard.

  • Choose File > Open Package or press CTRL+O, and click the file name from the shortcut list.

Loading a transform file¶

To apply a transform file associated with another project to your current project:

  1. Choose Transform > Load Transform.

  2. In the Open dialog box, browse to find the file location, and then select the transform file name.

  3. When you are done, choose Open.

  4. To apply the newly loaded installation settings to the open project, choose File > Save or press CTRL+S.

Note

If the transform file is not already located in the same directory as the project file, the Wizard creates a copy of the transform file there when you save the project file.

Saving a project¶

When you are finished customizing the installer, save your settings by choosing File > Save (or press CTRL+S). The Wizard saves your customizations in a transform (.mst) file and updates the project (.msi) file and setup.ini file in the same directory.

  • If the setup.ini file is not located in the same directory as the project file, you will see an error message when you try to save the file. But if the transform file is not located in the same directory as the project file, the Wizard places a copy in the same directory as the .msi file.

  • If the setup.ini file is not located in the same directory as the project file, you will see a message indicating that you cannot save the project (.msi) file.

Pre deployment file verification¶

As part of the customization process, the Wizard modifies three files which must be located in the same directory:

  • Project file (.msi): The installer file for your application.

  • Transform file (.mst): Contains your modifications to the installer as well as any separate files. The Wizard creates or updates a transform file every time you save an .msi file.

  • Setup.ini file: Contains initialization data for the installer. Some Adobe and MSI properties are written to this file. You can manually edit this file to add more properties and features. For details, see the Enterprise Administration Guide.

Reset installation settings¶

To restore an edited package to its default settings:

  1. Choose File > Reset Package to Adobe default.

  2. Choose Yes to confirm.

Multiple installations¶

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If you have multiple installation scenarios in your organization, you can specify multiple sets of installation settings in separate transform files. You do not need to create and store a complete package for each scenario. Instead, you can create a standard package and store multiple transform files in a separate directory. When you are ready to run an installation, open the project file, and load the transform file containing the installation settings you want to use.

On 64-bit systems, the Acrobat XI or Acrobat DC installer tries to install the Microsoft Visual C++ (x64) runtime if it doesn't find it on the system. If the installation of this runtime fails, the following warning message appears in the installation complete screen:

Acrobat XI: “Warning! Installation of Microsoft Visual C++ 2010 SP1 (x64) runtime failed due to error <code>. Without it, some application functionality doesn't work. For details...“

Adobe Reader Dc Installation

Acrobat DC: “Warning! Installation of Microsoft Visual C++ 2013(x64) runtime failed due to error <code>. Without it, some application functionality doesn't work. For details...“

Acrobat Reader Dc Installation Failed

If the Microsoft Visual C++ (x64) runtime is not available or installed, the following problems occur:

  • The Acrobat PDF Creation add-on for Microsoft Office 64-bit applications (such as Word, Excel, PowerPoint, and Outlook) does not appear.
  • Acrobat cannot send emails or resolve addresses via 64-bit Microsoft Outlook.

Solution: Install the Microsoft Visual C++ (x64) runtime

Adobe Acrobat Dc Not Installing

For Acrobat XI: You can do either of the followings to install the Microsoft Visual C++ 2010 SP1 (x64) runtime:

Acrobat Dc Install Failure

  • Download and install Microsoft Visual C++ 2010 SP1 (x64) runtime from Microsoft Download Center.
  • Locate the vc_red.msi for Microsoft Visual C++ 2010 SP1 (x64) runtime that is bundled with the Acrobat XI installer, and try reinstalling it. The vc_red.msi is located in a subfolder named VC10RT_x64 inside the Acrobat installer folder.

For Acrobat DC:

  • Download and install Microsoft Visual C++ 2013 (x64) runtime from Microsoft Download Center. You can download vcredist_x64.exe and install it by double-clicking it.

Note:

Acrobat Dc Installation Failed Software

Installation

Adobe Acrobat Dc Installation Failed

The error code mentioned in the warning determines the cause of the failure. For more information about the error code, see the error codes listed here on the Microsoft website.